Frequently Asked Questions
Everything Malaysian parents want to know about Growwithme™ products
🛒 Getting Started
What is Growwithme™?
Growwithme™ is Malaysia's trusted children's brand founded by Anna, a former software architect turned mom entrepreneur. We create products that truly grow with your child, reduce parenting stress, and become part of your family's story. Available in 70+ stores across Malaysia for 8+ years.
Why should I choose Growwithme™ over other brands?
  • Founder-led authenticity: Real mom, real solutions, real understanding
  • Proven track record: 8+ years serving Malaysian families
  • Growth-focused design: Products that last years, not months
  • Complete solutions: Everything you need in one purchase
  • Local support: Available in 70+ stores with lifetime customer service
Where can I buy Growwithme™ products?
Online: malimalikids.com with free shipping over RM200
In stores: 70+ locations including Parkson, Isetan, and specialty baby shops
Flagship store: Seruang Square, Eco Sanctuary, Selangor
Find stores: Use our store locator or contact us for the nearest location
🪑 Embo+ Enhanced Edition High Chair
What makes the Embo+ Enhanced Edition special?
The Embo+ Enhanced Edition is the evolution of our beloved high chair trusted by Malaysian families for 8 years. We've incorporated thousands of parent feedback points to create smoother adjustments, enhanced durability, and refined comfort—all while maintaining the core feature: it grows with your child from 6 months to adult.
How is this different from regular high chairs?
Most high chairs are used for 2-3 years maximum. The Embo+ Enhanced Edition features 13 precise adjustment levels that accommodate your child from first solid foods (6 months) to adult use. It's made from premium beechwood and built to last generations.
What's included in the RM899 package?
Your complete Embo+ Enhanced Edition includes:
  • Premium beechwood chair with 13 adjustment levels
  • Safety rail for younger children
  • 5-point harness system
  • Feeding tray for independent eating
  • Extended gliders for smooth positioning
  • All assembly tools and instructions
  • 5-year warranty card with unique serial number
At what age can my child start using the Embo+?
Your child can start using the Embo+ from 6 months old (when they can sit up with support and are ready for solid foods) and continue using it into adulthood. Many families use it as a desk chair for older children.
Will my child outgrow this chair?
No! With 13 adjustable height levels and a weight capacity of up to 100kg, your child will never outgrow it. We have customers whose children have used the same chair for 8+ years.
How do I adjust the height?
Height adjustment is straightforward using the included Allen key. Simply loosen the screws from the side, move the seat and footrest to your desired level, then tighten the screws again. Since the chair grows with your child, you typically won't need to adjust it frequently—maybe a few times per year.
How often will I need to adjust the height?
Not very often! You'll typically adjust the Embo+ only a few times per year:
  • Every 2-3 months for babies (6-18 months)
  • Every 4-6 months for toddlers (18 months - 4 years)
  • Once or twice a year for older children
Is the Embo+ safe for my baby?
Absolutely. The Embo+ meets international safety standards, features premium beechwood construction, and has been tested through 8 years of real-world use by thousands of Malaysian families. Each chair comes with a unique serial number for authenticity and quality tracking.
How stable is the chair? Will it tip over?
The Enhanced Edition features improved stability based on 8 years of parent feedback. The premium beechwood construction and refined design ensure excellent stability. However, like any chair, it should be used as intended—not as a climbing structure or beyond the 100kg weight limit.
Will it fit my dining table?
Very likely! The Embo+ is specifically designed for Malaysian dining table heights with 13 adjustment levels. It works with most standard dining tables, kitchen islands, and counter heights. Visit one of our 70+ partner stores to test the fit.
Is assembly difficult?
Not at all! The Embo+ comes with clear instructions and all necessary tools. Most parents complete assembly in 30 minutes or less. If you need help, our customer service team is always available.
How do I clean and maintain the chair?
The premium beechwood finish is easy to maintain. Simply wipe with a damp cloth for daily cleaning. For deeper cleaning, use mild soap and water, then dry thoroughly. Avoid harsh chemicals or soaking.
Why does it cost RM899?
The Embo+ at RM899 is a complete feeding system, not just a chair. Compare:
Basic high chair (RM200-400) + safety accessories (RM100-150) + feeding tray (RM50-100) + booster for older child (RM150-250) + teen chair (RM300-500) = RM800-1,400+
You get premium quality and 15+ years of use for just RM899.
🍽️ Feeding Products
What's in the Deluxe Feeding Gift Set (RM238)?
Our Deluxe Feeding Gift Set includes:
  • Platinum silicone Bib, feeding bowls and plates
  • SUS316 spoon & fork perfect for little mouths
  • Sippy cups with easy-grip handles
  • Beautiful gift-ready packaging
All items are perfectly portioned for growing appetites.
Is the Silicone Suction Plate (RM99) really suction-proof?
Yes! Our suction plate stays put on tables and high chairs, making independent eating easier for little ones and cleanup simpler for parents. It's made from platinum silicone that's safe for teething babies.
What age is the Silicone Fish Teether (RM29.90) suitable for?
The Fish Teether is designed for babies from 3 months onwards. It's made from soft, safe platinum silicone designed for tiny hands and developing mouths, providing safe relief for sore gums.
Are all feeding products dishwasher safe?
Yes! All our silicone feeding products are dishwasher safe, microwave safe, and freezer safe. They're designed for busy Malaysian families who need practical, easy-to-clean solutions.
🧸 Educational Toys
What age range are the Educational Wooden Toys suitable for?
Our wooden toys are carefully curated for different developmental stages:
  • 6-12 months: Simple shapes and textures for sensory development
  • 12-24 months: Stacking and sorting toys for motor skills
  • 2+ years: Creative play sets for imagination and learning
Are the wooden toys safe for teething babies?
Yes! All our wooden toys use safe, non-toxic finishes and are designed with smooth edges. They're safe for teething babies while supporting motor skills and creativity development.
🎁 Gift Sets & Bundles
Which products make the best baby shower gifts?
Our most popular gift sets include:
  • Deluxe Feeding Gift Set (RM238) - Perfect for new parents
Do you offer gift wrapping?
Many of our products come in gift-ready packaging. For special occasions, contact our customer service for custom gift wrapping options.
What's the "free gift with every order" promotion?
We include a surprise Growwithme™ gift based on your order total—our way of celebrating your family's growth journey. The gift value increases with larger orders.
🛡️ Warranty & Support
What warranty do you offer?
We offer a 5-year comprehensive warranty on the Embo+ chair frame, covering structural integrity, hardware components, and factory coating quality. This reflects our confidence in 8 years of proven durability.
How do I activate my warranty?
Simple 3-step process:
  1. Find your unique serial number on your Embo+ chair
  2. Register online at our website within 1 month of purchase
  3. Keep your warranty card and proof of purchase safe
What's covered under warranty?
  • ✅ Structural integrity issues (cracks, instability, detachment)
  • ✅ Hardware components (screws, bolts, connectors)
  • ✅ Factory coating defects (unusual peeling or fading)
What's not covered?
  • ❌ Accessories (safety rail, harness, tray, cushions)
  • ❌ Normal wear and tear (scratches, dents, minor discoloration)
  • ❌ Misuse or damage beyond normal use
  • ❌ Environmental damage (humidity, heat, chemicals)
How do I make a warranty claim?
Required documents: Serial number + warranty card + proof of purchase
Process: Contact us → Send photos → We assess within 48 hours → Resolution
What happens if my claim is approved?
We provide repair parts or functionally equivalent replacements. You're responsible for shipping costs to our service point, but we cover all approved parts and technical support.
🚚 Shipping & Orders
Do you offer free shipping?
Yes! Free shipping on all orders over RM200. For orders under RM200, standard shipping rates apply.
How long does shipping take?
We typically ship within 1-2 business days. Delivery time depends on your location in Malaysia, usually 1-3 business days for most areas.
What payment methods do you accept?
We accept Apple Pay, Mastercard, Visa, and other major payment methods through our secure checkout system.
Can I use the WELCOME code for any order?
The WELCOME code gives RM10 off your first order and can be used on any products. It's our way of welcoming new families to Growwithme™.
What if I'm not satisfied with my purchase?
Contact our customer service team within 7 days of delivery. We'll work with you to find the best solution. Visit our 70+ partner stores to try products before buying online.
🏪 Store & Partnership
Can I see products before buying?
Absolutely! We're available in 70+ stores across Malaysia including Parkson, Isetan, and specialty baby shops. Visit our flagship store at Seruang Square, Eco Sanctuary, Selangor for the full experience.
Do you offer wholesale or B2B partnerships?
Yes! Contact our B2B team for wholesale opportunities. We work with retailers across Malaysia through our consignment and partnership programs.
How can I become a retail partner?
We're always looking for like-minded retailers who believe in quality over quantity. Contact Louis, our Senior Sales Executive, to discuss partnership opportunities.
👶 Product Selection Help
I'm a new parent. Where should I start?
For 0-6 months: Start with our Silicone Fish Teether for early comfort
For 6+ months: Embo+ Enhanced Edition + Deluxe Feeding Gift Set
For toddlers: Add Educational Wooden Toys for learning and development
My child is already 2 years old. Is the Embo+ still worth it?
Absolutely! The Embo+ adjusts for children up to adult size. Your 2-year-old will use it for meals, art time, homework, and family dinners for many years to come.
Which products work best together?
Our ecosystem is designed to work together:
  • Embo+ chair + Deluxe Feeding Set = Complete mealtime solution
  • Silicone plates + Educational toys = Learning through play
  • All products grow with your child through different stages
📞 Contact & Support
How can I contact customer service?
WhatsApp: 0162106826
Email: contact@malimalikids.com
Visit: Seruang Square, Eco Sanctuary, Selangor
Social media: Facebook & Instagram @malimalikidstore
How can I contact Louis for B2B Partnership?
WhatsApp: 0179252898
What are your customer service hours?
Monday-Friday 10AM to 6PM.
Do you provide product training or guidance?
Yes! Our team provides guidance on product selection, assembly, and usage. We also train our retail partners to help customers make the best choices.
Still have questions? Contact our friendly team - we're here to help make your parenting journey gentler and more joyful!